Shipping policy

We appreciate your business at! All orders are shipped by USPS, UPS, FedEx, or General Motor Freight at The Crystal Gallery by Gem Center. Once your order has delivered, you will get an email update with your tracking number.

Free Shipping on order to the USA over $49.00

We offer free shipping on online only orders over $49.00.  

Processing and Delivery times

After an order is placed, it is typically handled within 1-3 business days. For destinations within the United States, standard delivery normally requires an additional [1-4 business days]. Shipments can be a few days late if we are dealing with a high volume of orders. Your anticipated delivery date may also be impacted by regional, national, and international shipping delays (due to COVID-19, peak holiday volumes, or adverse weather).

Tracking your Order

You will receive an email once your product has shipped with a tracking number so you can follow it as it travels with the shipping company. Please give the tracking gateway up to 48 hours to refresh to obtain your tracking details.

Custom Fees and Import Taxes

Customs and import fees that you might pay before, during, or after shipping are not the responsibility of The Crystal Gallery by Gem Center (tariffs, taxes, VAT, etc.).

Contact Us

Contact us at if you have any queries or issues with your order.